Mortgage Bankers Association

SVP of Real Estate Operations

Spotlight Preferred
Member One Federal Credit Union
Virginia, Virginia, United States (hybrid)
27 days ago


Member One Federal Credit Union is a full-service, financial institution serving the needs of our communities for more than 80 years. We were chartered in 1940 to serve Norfolk & Western Railroad employees and since then, we’ve grown to become one of the region’s largest credit unions. 

We are headquartered in Roanoke, Virginia and operate 15 retail center facilities, Member Service Center, and Real Estate Center. Our goal is to enhance member relationships by providing a knowledgeable team that offers exceptional financial products and services.

Our financial integrity and stability continue to bring confidence to our members and employees. With assets over $1.42 billion, Member One services extend to more than 700 companies and organizations.  We are in the business of making financial dreams come true. Come work with passion, purpose, and pretty amazing people at Member One FCU!

We are looking for a Senior Vice President of Real Estate Operations who will be responsible for the successful delivery of operations for the residential mortgage lending department. The SVP of Real Estate Operations will lead product development, real estate program compliance, and delivery of products and services to our members for portfolio and secondary market. 

We work in a collaborative work environment where we are motivated to redefine what the “member experience” looks like at all levels of the organization.  

Benefits for you:
•    Paid Time Off plan, 8 hours of paid volunteer time, YOUnity Day (paid time off to celebrate a holiday that may not fall within the federal holidays) 
•    Twelve weeks paid maternity leave and paid parental leave
•    Up to 12 paid holidays 
•    401(k) with 100 percent employer match up to the first six percent 
•    Tuition reimbursement
•    Medical, dental, and vision insurances. 
•    Company-paid life insurance and short-term/long-term disability plans

Job Summary: 
•    Responsible for guiding, leading, and growing the credit union’s real estate lending operations ensuring compliance with legal and regulatory requirements and exceeding internal and external service expectations.
•    Oversee and monitor Real Estate department's function to achieve its strategic goals. Provide the strategic direction to the real estate staff ensuring appropriate plans and actions are managed to achieve results while ensuring compliance with all legal and regulatory requirements.
•    Develop, implement and monitor policies and procedures in accordance with credit union goals and strategies. Work with other departments to maintain consistency in the credit union.
•    Demonstrate commitment to technology by maximizing the use of current technology platforms to provide the appropriate delivery and efficiency needed for your teams; research competing products and keep abreast of changing industry trends; evaluate and recommend new lending products; develop and implement plans for expansion of real estate lending programs.
•    Oversee the development and monitoring of performance standards for the real estate lending teams. Set and monitor department performance requirements, goals, and objectives. Provide mentoring, coaching, or training to support and develop managers and staff.
•    Monitor and analyze the risk associated to the credit union’s Real Estate lending programs. Analyze loan data reports using fact-based decision making to contribute to the overall organizational strategy.
•    Management of the Real Estate Processing, Closing and Funding and Post Closing Departments ensuring the accurate and timely processing of loan applications.
•    Oversee the development and implementation of secondary market initiatives including the origination and selling of first mortgage loans.
•    Oversee the eClosing implementation and process for all real estate loans.
•    Ensure that the information utilized for HMDA annual reporting has been accurately reported in mortgage systems.

Location: Hybrid (50% remote and 50% in-office located in Roanoke, VA)


Education Requirement:  Bachelor Degree or 10 year’s mortgage related experience in lieu of education required.

Experience Requirements: 

5 years Real Estate Management Experience

Has full knowledge and history of direct delivery of Fannie/Freddie Mac loans to the secondary market.

Has full knowledge and history of mortgage servicing platforms and delivery

Financial institution experiences a plus.

Excellent oral and written communication skills.

Ability to tactfully, effectively and professionally interact with diverse personalities.

Basic current working knowledge of computers and software programs.

Thorough understanding of current lending regulations and practices.

Strong analytical and problem solving ability.

Demonstrated ability to coach and motivate employees.

Job Information

  • Job ID: 65443484
  • Workplace Type: Hybrid
  • Location:
    Virginia, Virginia, United States
  • Position Title: SVP of Real Estate Operations
  • Company Name For Job: Member One Federal Credit Union
  • Job Function: Operations
  • Job Level: Senior Executive
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 5-7 Years
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